Applus+ Customer Portal cookie policy

This policy applies to users of the Applus+ website hosting the Applus+ Customer Portal.

This policy also contains information on cookies and other tracking technologies used as part of the Applus+ Customer Portal (the  “cookies”). The “on-line services” refer to the Website, or the mobile app where applicable, and to all the information and services provided in relation to use of this website.

Furthermore, personal data is collected and processed through the use of cookies. To this end, we recommend reading our privacy policy.

What are cookies?

We use the term “cookies” to refer to all technologies that store and access information on the device you use to access the on-line services, such as your computer, tablet or smartphone. For example, we use http cookies, which are small text files (generally made up of numbers and letters) that are downloaded when you access our on-line services and enable us to recognise your device.

We use cookies to improve the on-line experience of our users and for a better understanding of how they use the on-line services. The cookies can inform us whether you have visited the on-line services beforehand or if you are a new user.

For more information on cookies, please click on the following link which will redirect you to the Spanish Data Protection Agency portal where you can consult the guide to the use of cookies, available in Spanish.

Which types of cookie exist?

Please read this section, which provides an overview of the types of cookie that may be used in an on-line environment.

Depending on the owner of the cookie, they can be classified as:

• (a) First-party cookies: These are sent to the user’s computer or device from a system or domain managed by the publisher and from where the service requested by the user is provided.
• (b) Third-party cookies: These are sent to the user’s computer or device from a system or domain that is not managed by the publisher but by another organisation that processes the data obtained through the cookies.

Depending on the duration of the cookie, they can be classified as:

• (a) Session cookies: These are a type of cookie designed to collect and store data while the user accesses a website.
• (b) Persistent cookies: Theses are a type of cookie in which the data remains stored in the computer or device and can be accessed and processed over a set period by the party responsible for the cookie, which can range from a few minutes to several years.

Depending on the purpose of the cookie, they can be classified as:

• (a) Analytics cookies: These are either processed by the publisher or by third parties, and allow for the number of users to be quantified and the use made by users of the service offered measured and statistically analysed. It therefore analyses your browsing of our website in order to improve the range of products or services offered.
• (b) Advertising cookies: These allow for the most effective management possible of the advertising spaces that, where applicable, the publisher has included on the website, app or platform from where the website requested is provided based on criteria such as the published contents or the frequency with which the adverts are shown.
• (c) Behavioural advertising cookies: These allow for the most effective management possible of the advertising spaces that, where applicable, the publisher has included on the website, app or platform from where the website requested is provided. More specifically, these cookies store behavioural information on the users obtained from permanently observing their browsing habits, allowing for the development of a specific profile to display advertising depending on it. It is also possible that, on visiting a website or opening an e-mail or message publishing an advertisement or promotion, a cookie is installed in the user’s browser that later displays advertising related with searches made and controls the advertisements in relation, for example, to the number of views, the location where they appear, the times when they are displayed, etc.
• (d) Technical cookies: These enable the user to browse the website, platform or app, and to use the different options or services that exist on it, such as controlling traffic, identifying data or the session, accessing restricted areas or content, remembering the components of an order, completing the purchase process of an order, making a request to register for or participate in an event, using security elements during browsing, storing content for the broadcasting of videos or audio or sharing content on social media.
• (e) Personalisation cookies: These enable the user to access the website, platform or app with certain pre-defined general characteristics according to a series of criteria on the user’s device, such as the language, the type of browser used to access the website, the regional settings from where the service is accessed, etc.

Which cookies do we use and why?

The following table shows the different categories of cookie used by the on-line services, and the reason why we use them.